The establishment of the Grab service center enhances travel options for passengers while raising service standards for convenience, speed, and safety. The Grab taxis provided are certified by the Department of Land Transport, ensuring legal compliance.

Public transportation services available through the Grab application include three types: Grab Taxi, Grab Car, and Just Grab. Passengers can request rides from any area within Suvarnabhumi Airport, but they must utilize the designated pick-up and drop-off points located at Passenger Terminal, Level 1, Gate 4, to ensure orderliness, convenience, and safety. The pick-up point operates 24 hours a day.